Refund Policy

This Refund Policy outlines the terms and conditions regarding refunds for My Venue, a subscription-based SaaS platform. Please read this policy carefully before subscribing to our services.

1. No-Refund Policy

My Venue operates on a strict no-refund policy for subscription fees. This means:

• Once payment is processed for any billing cycle (monthly subscription), the amount is non-refundable.
• Whether you actively use the platform or not, once the subscription fee for a billing cycle is charged, no refunds, credits, or partial refunds will be issued.

2. Free Trial Before Payment

We offer a 28-day free trial with full access to the platform, without requiring payment details, so that you can explore My Venue before making a financial commitment.

We encourage all users to make full use of the trial period to evaluate the product's suitability for their business needs.

3. Cancellation & Non-Renewal

If at any point you are not satisfied with the service:

• You may choose not to renew your subscription before the next billing cycle begins.
• You can cancel your subscription from your account dashboard or by contacting our support team.
• Once cancelled, your access will remain active until the end of your current billing cycle.

4. Exceptions

Refunds will only be considered in the following rare cases:

• Duplicate payments due to system error
• Mistaken charges caused by billing misconfiguration on our end

Such cases will be reviewed individually, and any approved refund will be processed within 7-10 business days.

5. Contact Us

For any billing issues, cancellation support, or to report a payment problem, please contact us at: